Registration
Registration Information
The Patient Registration Department of Northwest Medical Center sincerely welcomes you as a patient. We are pleased that you have chosen to receive medical services from our facility. We are committed to making your hospital visit as comfortable and convenient as possible. The Registration Department has five points of entry which are located in the following areas:
Outpatient Registration
The Outpatient Registration department is located at the Family Health Center entrance (2825 North State Road 7) which is on the Northeast corner of the hospital. All patients must sign in at the reception desk that is located directly inside the entrance.
The hours of operation are Monday through Friday, 6:00 a.m. to 5:00 p.m. The telephone number is (954) 984-1420. The fax number is (954) 984-3727.
Emergency Room Registration/Inpatient Admitting
ER Registration and Inpatient Admitting is located inside the Emergency Room entrance of the hospital that is located on the East side of the hospital. All Emergency Room patients must stop in the Triage area to be triaged by a nurse prior to registration. After regular business hours, all scheduled patients (inpatient and outpatient) should report to the ER Registration department.
The ER is open 24 hours a day, seven days a week. The telephone number is (954) 978-4111. The fax number is (954) 978-4146.
Outpatient Rehabilitation Services Registration
The Outpatient Rehabilitation Registration department is located at 5901 Colonial Drive, Suite 101.
The hours of operation are Monday through Friday from 7:00 a.m. to 5:00 p.m. The telephone number is (954) 978-4180. The fax number is (954) 984-1463.
REQUIREMENTS FOR ALL REGISTRATIONS:
Upon arrival in the Registration department, you will be asked to verify all demographic and insurance information. You will be required provide the following information:
- Health insurance cards and information including address, telephone number, and policy number
- Photographic identification card
- A valid prescription or physician order for all tests
- Referral or authorization numbers, if required by your insurance
- A note giving "permission to treat" from a parent or legal guardian if the minor will be unaccompanied by the responsible party.
You will also be required to sign the Conditions and Consent for Treatment form at the time of registration.
ADVANCED DIRECTIVES
Upon admission to Northwest Medical Center, each patient is given a brochure regarding medical advance directives. If you would like information before you arrive at the facility, please contact the Admitting office during regular business hours.
DEPOSITS/COPAYMENTS
Patients are responsible for all financial liabilities including co-payments, deductibles, and out-of-pocket expenses at the time of registration or at the time of discharge for emergency admissions. If the exact dollar amount has not been determined, you will be asked to pay the estimated amount and will be billed for the remainder.
PRE-REGISTRATION
Pre-registration is available to all scheduled patients prior to the date of service to expedite the check-in process. During the pre-registration process, all registration information is obtained over the telephone. When you arrive at the facility, you will be required to provide your insurance cards and sign the required forms before going to the department.
MATERNITY ADMISSIONS
Pre-registration forms are available through our Admitting department or through your OB/GYN's office. These forms gather basic demographic and financial information and allow us to ensure that you are pre-registered and authorized for services prior to your admission.
Pre-registration forms should be completed at the beginning of the second trimester or at the time you select Northwest Medical Center for your delivery. Completed forms can be mailed or dropped off at the Admitting Department.
The following steps will help to ensure that your registration is performed in an efficient manner:
- Before you arrive at the facility for tests or procedures, you may want to contact your insurance company to obtain pre-certification and benefits information.
- Please verify with your physician's office that they have obtained the necessary authorization and referrals for your tests or procedure. The physician office must initiate the process of authorization.
- You may be required by your insurance company to notify your Primary Care Physician that you will be treated at Northwest Medical Center.
REGISTRATION DEPARTMENT CONTACTS
Janice Basler, Patient Access Director
Email: Janice.Basler@HCAhealthcare.com
Telephone: (954) 956-3011
Lee Murray, Patient Access Manager
Telephone: (954) 984-3731